Update RLDB - Respondus does not automatically update when it is opened.The following steps can be helpful in resolving these issues. When using RLDB, users may experience some issues including blank screens, failure to respond, or an inability to access their exams. If you see a Server pop-up message box appears, select Connect to Canvas at ASU and Continue.Click the Respondus LockDown Browser icon to open.For Windows, the Respondus LockDown Browser should appear on your Desktop. For Mac, the Respondus LockDown Browser should appear in your Applications folder.
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This guide demonstrates how to install the program and provides common troubleshooting solutions. Once the browser is closed, it no longer has the ability to limit the use of applications, restrict the device, or use its webcam. All of this occurs only while the Respondus LockDown Browser is running. If the instructor uses “Respondus Monitor”, the software will also record video and audio while you test. Respondus LockDown Browser (RLDB) is a custom internet browser that locks down your computer and prevents you from opening unauthorized applications while testing.